How to Install Crafty Syntax Live Help through Cpanel


Crafty Syntax Live Help is an open source live help software. It was developed to add live help functionality to ecommerce store. Crafty Syntax Live offers a wide range of features including multiple operators, and departments. It also support many languages to meet your local need. The software is free and uses MySQL databases.

Crafty Syntax Live Help allows you to create your own questions. It includes features such as auto inviting visitors, referrer tracking, and page tracking. You can also find out what the customer is typing as they type. It allows multiple chat sessions. Customers can also leave a message if the live help is offline. You can also gives the visitor a choice to contact which department at the start of the live help session. You will be able to keep track of all chatting users and operators through the administration panel.

You can easily upgrade the Crafty Syntax Live Help by uploading all the files except the config.php. After that, the system will automatically detect the changes you have made and upgrade all the database alterations for you.

Although Crafty Syntax Live Help has made every effort to improve its security, open source program is still vulnerable to hackers. Crafty Syntax Live Help can be easily install through your Cpanel.

If you want to install Crafty Syntax Live Help through cPanel, follow the instructions below:

Procedure:

  • On the homepage of your cPanel, click on the Fantastico icon. This will take you to the home page of Fantastico.

CPanel

  • Click on Crafty Syntax Live Help in the Customer Relationship section on the left Navigation bar.

Navigation bar

  • Click on New Installation.

New Installation

  • Select the domain on which you want to install Crafty Syntax Live Help from the Install on domain drop down menu.
  • If you want to install Crafty Syntax Live Help in the root directory of the domain, leave the Install in directory text box empty. If you want to install Crafty Syntax Live Help in a directory, enter the directory name. This directory should not be existed. It will be automatically created.

Directory text box

  • Enter a username in the Administrator-username text box. You need this to enter the Crafty Syntax Live Help administration area.

Username text box.

  • Enter a password in the Password text box. You need this to enter the Crafty Syntax Live Help administration area.

Password text box

  • Enter your email address in the Admin e-mail text box.

Admin e-mail text box

  • Select your preferred language from the Preferred Language drop down menu. By default, it is set to the language that display on your cpanel interface.

Drop Down menu

  • When you are done, click the Install Crafty Syntax Live Help button.

Install Crafty Syntax

  • Click the Finish Installation button.

Installation button

  • Crafty Syntax Live Help is now successfully installed.

If you follow the instructions above, you will be able to install Crafty Syntax Live Help on the site through Fantastico in Cpanel.

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Filed Under: Computers & Technology

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About the Author: Justin Belden is a freelance web & graphic designer with over 15 years' experience. He is also an Avid member of the Design/Development community and a Serial Blogger who loves to help people by sharing interesting and informative tips and trick related to computer and technology.

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